Frequently Asked Questions

Southside Mobile Veterinary Services does not have a physical location or clinic. We are based in Jonesboro, GA and travel to locations within a 15-mile radius. For a list of common areas along with a visual map of our service area, please click on the link below. https://www.southsidemobilevet.com/services-1

We perform house calls Monday, Tuesday, Wednesday and Friday from 9am – 6pm. There are no house calls available on Thursday, but our client service coordinator is available for any questions or concerns. We are closed Saturday and Sunday.

Southside Mobile Veterinary Services offers in-home care on an appointment-only basis. We do not have a fully equipped mobile vehicle/clinic; therefore, we cannot provide critical care services. However, if the veterinarian is available, we can provide same-day triage (virtually or in-person) for an additional fee. Pets that are too sick or injured for basic, at-home care will be referred to the nearest full-service facility. If necessary, the veterinarian can assist with getting your pet inside your vehicle for transport. For after hours or specialty care please click on the link below for a list of facilities in your area. https://www.southsidemobilevet.com/emergency-and-after-hours-care

Payment is due at the time services are rendered. We accept, in order of preference, Zelle, Apple Cash, Cash, Checks, Visa, Mastercard, American Express, Discover, Apple/Google Pay, Venmo, Pay-Pal. There is a $35 fee on all returned checks.

Yes. We offer third-party financing options available through All Pet Card and Scratchpay, as well as use VetBilling to manage our in-house payment plans. For more information, please click on the link below: https://www.southsidemobilevet.com/paymentoptions

We are able to fill out any claim forms or provide information to your insurance company for reimbursement, however all payments must be made directly to the practice at the time services are rendered. Pet insurance works similar to human insurance in that it provides coverage to help defray the cost of veterinary medical care. Some plans cover all expenses related to veterinary care, while others cover only injury or illness. It's important to read all information associated with each pet policy. There are exclusions to a few such a breed dispositions, preexisting conditions, and certain diagnoses. ​ For more information we recommend visiting The North American Pet Health Insurance Association (NAPHIA) website. It is comprised of reputable pet health insurance (PHI) organizations from across Canada and the United States. NAPHIA’s membership makes up over 99% of all pet health insurance coverage in effect in North America. ​ We have also partnered with Pawlicy Advisor, a free service the compares pet insurance companies side-by-side to help you find the best insurance plan for your pet.

Every pet and their associated family are different. We prefer to discuss your concerns and your pet's needs first to provide a personalized care plan that not only fits your individual situation, but also your pet’s unique personality. Our client service coordinator can provide you with a general price range of services before your visit based on the initial consultation, however it is up to our veterinarian to provide a more accurate quote once we've reviewed your pet's previous medical records and have performed a full comprehensive examination.

Click here to submit an appointment request online. You can also give us a call at (770) 703-3324 or email us at staff@southsidemobilevet.com to discuss services and pricing. For current clients, please log into your Client Portal.

We only treat dogs and cats.

We provide routine wellness and preventative care services in addition to basic, non-emergency sick pet care for dogs and cats only. If your pet is ill or injured and it is determined that they need more advanced/critical care, immediate labwork, imaging (ultrasound or x-rays), general anesthesia or surgery (this includes spay/neuter or professional dental cleanings), then we will refer them to a nearby full-service facility. We do not provide any solo grooming services. To see a list of services and their descriptions, please click on the link below: https://www.southsidemobilevet.com/list-of-services

We do stock a limited number of medications and parasite preventatives to dispense directly during our house calls, in addition to providing 24/7 access to our online pharmacy for a broader range of options that can ship directly to your address. We do not respond to any outside prescription authorizations. We will provide written prescriptions on request at the time of the visit, or we can mail to your address for a $5.00 mailing fee. Click here to review our full Medication and Prescription Policy.

The veterinarian travels to your location in an SUV and does not have a fully equipped mobile unit, so cannot perform procedures that require general anesthesia at your home. We recommend contacting the following locations for spay/neuter procedures: Atlanta Humane Society - Atlanta, GA Help Spay/Neuter Clinic - Newnan, GA Jazzy Paw, Inc. - Hampton, GA ​ Lifeline Animal Project - Avondale Estates and College Park, GA ​ Project CatSnip - Various locations ​ S.A.F.E. SAVING ANIMALS FROM EUTHANASIA, INC. - Various locations ​ SpayGeorgia provides low-cost spay/neuter certificates at an affordable price. After entering in your information, they will email you an information packet containing their guidelines, certificate prices, participating vets, and an order form.

The veterinarian travels to your location in an SUV and does not have a fully equipped mobile unit, so cannot perform procedures that require general anesthesia at your home. We recommend contracting your local full-service veterinary facility for a full Comprehensive Oral Health Assessment and Treatment (COHAT). Click here for more information about caring for your pet's oral health. The following is a list of Board Certified Veterinary Dentists in Georgia: Brett W Beckman Atlanta Veterinary Dentistry & Oral Surgery 145 Cliftwood Drive Atlanta, GA 30328 877-771-1107 Sharon L. Hoffman Animal Medical Clinic 5239 GA Highway 40 East St. Marys, GA 31558 912-882-4732 Allison L Snow Georgia Veterinary Dentistry & Oral Surgery 6310 Georgia Hwy 400 CUMMING, GA 30028 6789875443

We do not offer solo grooming services, however we can provide nail trimmings, ear cleanings, and/or anal sac expressions during a full service medical visit (full comprehensive examination required). If you need mobile grooming services, the following is a list of mobile groomers in the area: Yuppie Puppy Pickup and delivery available. 178 N. McDonough St. Jonesboro, GA 30236 Phone: (770) 478-5800 Se Habla Espanol: (404) 399-6139 Email: YuppiePuppy86@icloud.com Website: https://www.yuppiepuppy.net/ Laudromutt Cuts Mobile Dog Grooming Service Fayette and Clayton Counties Phone: (770) 990-8192 https://www.instagram.com/laundromuttcuts/?hl=en Tooties Grooming and Pet Service Luxury House Call Grooming Service 45 Allison Court Stockbridge, GA USA Phone: (470) 798-8390 Website: https://booking.moego.pet/go/?name=TootiesGroomingandPetService Pretti Pawlished Paws Mobile Dog & Cat Grooming Clayton County Email: prettipawlishedpaws22@outlook.com Phone: (470) 726-7772 or 404-487-8293 Website: https://prettipawlishedpaws.square.site/ https://www.instagram.com/prettipawlishedpaws_/ Catywampus cat grooming by Catrina Didier Cat grooming and pet sitting Fayetteville, GA Email: catrinadidier@yahoo.com Phone: 678-727-2799 https://www.facebook.com/catywampuscatgrooming

If you think your pet has come into contact with something potentially poisonous, we recommend contacting either of the following organizations: ​ ASPCA Animal Poison Control Center (888) 426-4435 A consultation fee may be applied to your credit card. ​ Pet Poison Helpline (855) 764-7611 A per incident fee applies. All follow-up consultations are included. ​ In addition to providing individual consultations, they also have several educational articles and other information on their websites regarding harmful substances to your pets and how to prevent future exposure.

Yuppie Puppy Pickup and delivery available. 178 N. McDonough St. Jonesboro, GA 30236 Phone: (770) 478-5800 Se Habla Espanol: (404) 399-6139 Email: YuppiePuppy86@icloud.com Website: https://www.yuppiepuppy.net/ Laudromutt Cuts Mobile Dog Grooming Service Fayette and Clayton Counties Phone: (770) 990-8192 https://www.instagram.com/laundromuttcuts/?hl=en Tooties Grooming and Pet Service Luxury House Call Grooming Service 45 Allison Court Stockbridge, GA USA Phone: (470) 798-8390 Website: https://booking.moego.pet/go/?name=TootiesGroomingandPetService Pretti Pawlished Paws Mobile Dog & Cat Grooming Clayton County Email: prettipawlishedpaws22@outlook.com Phone: (470) 726-7772 or 404-487-8293 Website: https://prettipawlishedpaws.square.site/ https://www.instagram.com/prettipawlishedpaws_/ Catywampus cat grooming by Catrina Didier Cat grooming and pet sitting Fayetteville, GA Email: catrinadidier@yahoo.com Phone: 678-727-2799 https://www.facebook.com/catywampuscatgrooming

Good Dog Happy Owner Dog Training LLC In-Home Positive Reinforcement Dog Training Services https://gooddoghappyowner.com/ Nick Garrison Head Dog Trainer Serving Coweta and Fayette County CCDT, CPDT-KA 2011 Commerce Drive North Peachtree City, GA 30269 or 1 The Meadows Drive Newnan, GA 30265 470-615-2215 trainer@gooddoghappyowner.com Service Area: Peachtree City, Fayetteville, Brooks, Senoia, Sharpsburg, Palmetto, Grantville, Hogansville, Union City, Moreland, Turin, Fairburn, LaGrange, Whitesburg, and Chattahoochee Hills, Newnan Optimal K9 Danielle Marci Owner and Head Trainer (470) 710-2374 danielle.optimalk9@gmail.com Prime Time K-9 Home of the Family Protection Companion https://primetimek-9.com/ Jonathan McNeally (678) 752-4848 hello@primetimek-9.com SERVICE AREAS We service the following counties and cities in Metro Atlanta, Georgia and the surrounding areas. COUNTIES Fulton, Gwinnett, DeKalb, Paulding, Cobb, Carroll, Douglas CITIES Atlanta, Decatur, Johns Creek, Marietta, Douglasville, Mableton, Buckhead, Duluth, Buford, Kennesaw, Forest Park, Ellenwood, College Park, Sandy Springs, Suwanee, Acworth, Snellville, Conyers, Alpharetta, Vinings, Smyrna, Stone Mountain

Riverview Veterinary Hospital 3300 Cobb Parkway, Suite 102 Atlanta, GA 30339 770-956-8004 riverviewvet@live.com https://www.riverviewvet.com/ For Pet's Sake 1058 Mistletoe Road Decatur, Georgia 30033 404-248-8977 receptionist@forpetssake.com https://www.forpetssake.com/

Veterinary Behavior Consultants Dr. Lynne Seibert 2775 Cruse Road, Suite 2201 Lawrenceville, GA 30044 USA Call 678-878-4410 to leave voice message Email: ocddoc@msn.com http://www.gavetbehavior.com/ Penn Vet Behavior App - https://pennvetbehavior.com/ There must be an established VCPR before an invitation can be sent through us, or they can go online for an independent consultation.

Animal Eye Specialists, PC 630 Cobb Parkway N, Ste E Marietta, GA 30062 (770) 427-3199 https://edan.io/animal-tracey-c-dvm Southeast Animal Eye Specialists 15 Baker Road Suite 5 Newnan, GA 30265 (404) 602-0543 southeastanimaleyevet@gmail.com https://www.southeastanimaleyevet.com/ Atlanta Veterinary Eye Clinic 33 Avondale Plaza North Avondale Estates, GA 30002 404-299-0678 info@atlantaveteyeclinic.com https://www.atlantaveteyeclinic.com/

Clayton County Hours Monday – Friday: 10:00 AM – 5:00 PM Saturday: 9:00 AM – 4:00 PM Animal Control Headquarters 1396 Government Circle Jonesboro, GA 30236 770-477-3509 Animal Control Adoption Center 3199 Anvil Block Road Ellenwood, GA 30294 770-347-0210 https://www.claytonpolice.com/organization/support-operations-command/support-services-division/animal-control/

Clayton County Humane Society 7810 N. McDonough Street Jonesboro, GA 30236 Tel 770-471-9436 Fax 770-473-1268 https://www.claytoncountyhumane.org/

Location: 91 Selt Road Newnan GA 30263 Phone: (770) 254-3735 Email: animalservices@coweta.ga.us Website: https://www.coweta.ga.us/departments-services/departments-a-e/animal-services-7672

Email nchs@nchsrescue.org Phone 770-683-3156 Location 608 Hwy. 29 N. Newnan, GA 30263

Animal Shelter Division (Managed by LifeLine Animal Project) DeKalb County Animal Services 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Monday, Wednesday, Thursday, Friday: 11:00am – 7:00pm Tuesday: 11:00am – 8:00pm Saturday – Sunday: 11:00am – 6:00pm Animal Shelter | 404.294.2996 (follow the prompts for correct department) General Information | 404.294.2949, info@dekalbanimalservices.com Animal Enforcement Division (Managed by DeKalb County Gov.) DeKalb County Animal Enforcement Mailing address: 3630 Camp Circle, Decatur, GA 30032 Monday – Friday: 8:30am – 5:00pm Saturday – Sunday: Emergencies Only DeKalb County Animal Enforcement: 404.294.2996 x2

Hours of Operation Monday – Friday 11 am to 5 pm Sat and Sunday 12 pm to 5 pm Tracy Thompson, Animal Control Director 1131 Highway 74 South Peachtree City, Georgia 30269 Main Contact: 770-631-7210 Email:animalshelter@fayettecountyga.gov https://www.fayettecountyga.gov/animal_control/

Email: info@fayettehumane.org Phone: 770-487-1073 Website: https://fayettehumane.org/

Fulton County Animal Services 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 NEW! Animal Shelter Visitors Monday, Wednesday, Thursday, Friday: 11:00am – 7:00pm Tuesday: 11:00am – 8:00pm Saturday – Sunday: 11:00am – 6:00pm Animal Services Officers Monday – Friday: 6:00am – 8:00pm Saturday – Sunday: 8:00am – 6:00pm After hours services for emergencies only. General Information 404.613.0358 Animal Services Officers | Request Service: 404.613.0358, Option #2

Email hcacc@co.henry.ga.us Phone 770-288-7387 Fax 770-288-7432 Address 527 Hampton St McDonough, GA 30253 Hours Monday through Friday 9:00 am to 4:30 pm Closed Saturday and Sunday https://www.henrycountyga.gov/254/Animal-Care-Control

Location 820 Hwy 81 West McDonough, GA 30253 Working Hours "Our shelter is open by appointment only. Approved adopters will have scheduled meet and greets. Donations can be left in our waterproof bin in front of the building or you can email us to schedule delivery of your donation." Email: info@henryhumane.com

Physical Address: 105 Justice Blvd Griffin, GA 30224 Hours: Monday - Friday 10:00 A.M. – 4:45 P.M. Saturdays and Sundays 10:00 A.M. - 3:00 P.M. (excluding holidays) If closed it will be notated on social media and the front door. Director Of Animal Care and Control Vickie A Hennessy ‍vhennessy@spaldingcounty.com County Phone: ‍(770) 467 - 4772 City Phone: (770) 229-9911 Animal Control General Email: can take up to 48 hrs. for reply animalcontrol@spaldingcounty.com ‍

P.O. Box 758, Griffin, GA, United States, Georgia (770) 229-4925 griffinhumanesociety@yahoo.com https://www.facebook.com/p/Humane-Society-of-Griffin-Spalding-County-100067030714094/