Frequently Asked Questions

Southside Mobile Veterinary Services does not have a physical location or clinic. We are based in Jonesboro, GA and travel to locations within a 15-mile radius. For a list of common areas along with a visual map of our service area, please click on the link below.

https://www.southsidemobilevet.com/services-1

We perform house calls Monday, Tuesday, Wednesday and Friday from 9am – 6pm. There are no house calls available on Thursday, but our client service coordinator is available for any questions or concerns. We are closed Saturday and Sunday.

Southside Mobile Veterinary Services offers in-home care on an appointment-only basis. We do not have a fully equipped mobile vehicle/clinic; therefore, we cannot provide critical care services. However, if the veterinarian is available, we can provide same-day triage (virtually or in-person) for an additional fee. Pets that are too sick or injured for basic, at-home care will be referred to the nearest full-service facility. If necessary, the veterinarian can assist with getting your pet inside your vehicle for transport.

For after hours or specialty care please click on the link below for a list of facilities in your area.

https://www.southsidemobilevet.com/emergency-and-after-hours-care

Payment is due at the time services are rendered. We accept, in order of preference, Zelle, Apple Cash, Cash, Checks, Visa, Mastercard, American Express, Discover, Apple/Google Pay, Venmo, Pay-Pal. There is a $35 fee on all returned checks.

Yes. We offer third-party financing options available through Cherry, All Pet Card and Scratchpay, as well as use VetBilling to manage our in-house payment plans.

For more information, please click on the link below:

https://www.southsidemobilevet.com/paymentoptions

We are able to fill out any claim forms or provide information to your insurance company for reimbursement, however all payments must be made directly to the practice at the time services are rendered.

Pet insurance works similar to human insurance in that it provides coverage to help defray the cost of veterinary medical care. Some plans cover all expenses related to veterinary care, while others cover only injury or illness. It's important to read all information associated with each pet policy. There are exclusions to a few such a breed dispositions, preexisting conditions, and certain diagnoses.

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For more information we recommend visiting The North American Pet Health Insurance Association (NAPHIA) website. It is comprised of reputable pet health insurance (PHI) organizations from across Canada and the United States. NAPHIA’s membership makes up over 99% of all pet health insurance coverage in effect in North America.

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We have also partnered with Pawlicy Advisor, a free service the compares pet insurance companies side-by-side to help you find the best insurance plan for your pet.

Every pet and their associated family are different. We prefer to discuss your concerns and your pet's needs first to provide a personalized care plan that not only fits your individual situation, but also your pet’s unique personality. Our client service coordinator can provide you with a general price range of services before your visit based on the initial consultation, however it is up to our veterinarian to provide a more accurate quote once we've reviewed your pet's previous medical records and have performed a full comprehensive examination.

Click here to submit an appointment request online. You can also give us a call at (770) 703-3324 or email us at staff@southsidemobilevet.com to discuss services and pricing.

For current clients, please log into your Client Portal.