Frequently Asked Questions

Southside Mobile Veterinary Services is a mobile-only practice based in Jonesboro, GA, and does not have a physical clinic. We travel directly to your home to provide care for your pets.Our primary service area covers locations within a 15-mile radius of Jonesboro. For a list of common areas we serve, please click the link below:View Our Service Area & Map

We perform house calls Monday through Friday from 9am – 6pm. We are closed Saturday and Sunday.

Yes. We offer third-party financing options available through Cherry, All Pet Card and Scratchpay, as well as use VetBilling to manage our in-house payment plans. For more information, please click on the link below: https://www.southsidemobilevet.com/paymentoptions

Yes! We gladly work with all pet insurance companies to ensure your pet gets the care they need.To eliminate out-of-pocket stress and waiting times for reimbursement checks, we have partnered with PawPay. Through PawPay, we can process your claim right at the van door, meaning you only have to pay your exact insurance co-pay and deductible at checkout. PawPay will then fund the rest of your bill immediately and handle the reimbursement process directly with your insurance carrier. If you choose not to use PawPay, we are still more than happy to fill out any standard claim forms or provide itemized records to your insurance company for personal reimbursement; however, please note that standard visits without PawPay activation must be paid in full at the time services are rendered.How Pet Insurance WorksPet insurance works similarly to human medical insurance by providing coverage to help defray the cost of unexpected veterinary care. Some plans cover comprehensive wellness expenses, while others focus strictly on injury and illness. Because policies vary widely, it is important to review your specific terms, as exclusions can apply to breed-specific genetic dispositions, pre-existing conditions, and certain diagnoses.For comprehensive information on choosing or understanding coverage, we highly recommend visiting The North American Pet Health Insurance Association (NAPHIA) website. NAPHIA is comprised of reputable pet health insurance organizations across Canada and the United States, representing over 99% of all pet insurance coverage in effect across North America. If you do not currently have a policy and are looking for the best fit for your family, we have also partnered with Pawlicy Advisor. This free marketplace allows you to compare top pet insurance companies side-by-side to easily find a plan tailored to your pet's breed, age, and budget.

Every pet and their associated family are different. We prefer to discuss your concerns and your pet's needs first to provide a personalized care plan that not only fits your individual situation, but also your pet’s unique personality. Our client service coordinator can provide you with a general price range of services before your visit based on the initial consultation, however it is up to our veterinarian to provide a more accurate quote once we've reviewed your pet's previous medical records and have performed a full comprehensive examination. For general pricing, visit https://www.southsidemobilevet.com/pricing-and-payments for more information.