Payment is due at the time services are rendered. We accept, in order of preference, Zelle, Apple Pay, Cash, Checks, PayPal, Cash App, Visa, Mastercard, American Express, and Discover. There is a $35 fee on all returned checks. We can provide you with an estimated cost of services during your visit, however we cannot give an estimate over the phone for non-routine procedures without seeing your pet. We offer third-party financing options available through Scratchpay and use VetBilling to manage our in-house payment plans.
*Effective November 2, 2020 there is a $75 prepayment required to reserve an appointment. This fee will be applied towards the total cost of the visit. In the event that you cancel or reschedule your appointment within 24 hours or less of the scheduled appointment time, your $75 pre-payment is forfeited and cannot be applied towards your next visit. We provide routine wellness and preventative care services in addition to basic, non-emergency sick pet care. Other than nail trims, we do not provide any additional grooming services. If your pet is ill or injured and it is determined that they need critical care or immediate labwork, imaging (ultrasound or x-rays), or surgery, then we will refer them to a nearby full-service facility. For emergencies, please visit our FAQ page for information on the nearest recommended 24-hour Emergency Hospital.
Payment Plans available through Scratchpay
Scratchpay provides simple and affordable payment plans for pet parents. Checking to see which plan is best for you does not affect your credit, takes just a couple of minutes and can be done from your mobile phone, tablet or computer.
There are three plan types (3 months, 12 months and 24 months) and Scratchpay can finance from $200 up to $10,000. Approval rates vary from client to client and not all clients will be approved for all plan types.
While we hope your pet doesn’t need critical or urgent care, we trust that Scratchpay payment plans will bring a sense of relief in times of difficulty.
To learn more about Scratchpay or to see which plan(s) you qualify for, click below:
Payment Plans available through VetBilling
VetBilling is an interest free payment option that allows you to make bi-weekly or monthly payments. A non-refundable administration start-up fee is assessed to start each payment plan and a small payment plan fee is added to each payment. There is no penalty or fees for early payoff.
We require the following conditions to be met to be eligible for a payment plan:
The balance owed must be greater than $200.
Offering a payment plan is determined by a soft credit check. This credit check does not show on your credit report or affect your score.
You must be able to pay a down payment of at least 25%.
The payment plan payoff cannot be longer than 12 months.
Payments must be deducted electronically from a credit card or bank account.
Your first payment must start the first day of your pet(s)’ treatment.
If payments are not made on time, late fees and return fees are assessed.
To learn more about VetBilling, click below: