Question 1

Privacy Policy and Data Protection

Accepted Answer

How we collect and protect your personal information and your pet's medical records.

We collect information you voluntarily provide, such as your name, address, and phone number, alongside your pet’s comprehensive medical history. This data is used primarily for the continuity of your pet’s care. While we use trusted third-party platforms (like our Practice Management System and Online Pharmacy) to process this data, we maintain strict administrative and technical safeguards to prevent unauthorized access. We do not sell your personal data.

Question 2

SMS Terms and Mobile Messaging

Accepted Answer

Your consent to receive text updates and our strict "no-sharing" policy for mobile data.

By opting in, you consent to receive texts regarding appointment reminders, arrival updates, and urgent health alerts. Strict No-Sharing Policy: We do not share, sell, or distribute your mobile information or SMS opt-in data to third parties or affiliates for marketing purposes under any circumstances. You may cancel these notifications at any time by replying "STOP"; you will receive one final confirmation message, and no further texts will be sent unless you re-opt in.

Question 3

When do you share medical records?

Accepted Answer

Situations where pet health information is disclosed to third parties.

With your authorization, we share medical records with specialists, emergency facilities, or other veterinarians to support your pet’s treatment. We may also disclose information if required by law, such as in response to a court order or for reportable zoonotic diseases (e.g., Rabies) as mandated by state health regulations.

Question 4

How can I request a copy of my pet’s medical records?

Accepted Answer

Our process for providing you or another veterinarian with your pet's complete medical history.

To protect your privacy, all requests for medical records must be submitted in writing. You can send your request via email, and we will provide a digital copy of your pet’s history, including diagnostic results and treatment plans. If you are moving or seeing a specialist, we can also transfer these records directly to the new facility with your written authorization. Please allow 2-3 business days for us to process and securely send these files.

Policy last updated: May 2026

Call/Text: (770) 703-3324

Policy & Privacy Center

Privacy and Data Protection

Privacy Policy and Data Protection

SMS Terms and Mobile Messaging

When do you share medical records?

How can I request a copy of my pet’s medical records?

Terms of Service

Website Usage & Terms of Service

Return & Refund Policy

Medications & Products

Appointment Cancellations & Appointment Reservation Fee

Concerns Regarding Services or Fees

How do I discuss a refund or billing concern?

Care Built on Trust.
Now that you know our standards, we look forward to providing professional, transparent care in the comfort of your home.

Policy & Privacy Center

Privacy and Data Protection

Privacy Policy and Data Protection

SMS Terms and Mobile Messaging

When do you share medical records?

How can I request a copy of my pet’s medical records?

Terms of Service

Website Usage & Terms of Service

Return & Refund Policy

Medications & Products

Appointment Cancellations & Appointment Reservation Fee

Concerns Regarding Services or Fees

How do I discuss a refund or billing concern?

Care Built on Trust. Now that you know our standards, we look forward to providing professional, transparent care in the comfort of your home.

Care Built on Trust.
Now that you know our standards, we look forward to providing professional, transparent care in the comfort of your home.