Policy & Privacy Center
We value transparency and want you to feel confident in how we operate. Explore the sections below to review our privacy standards, service terms, and refund policies.
Privacy and Data Protection
How we collect and protect your personal information and your pet's medical records.
We collect information you voluntarily provide, such as your name, address, and phone number, alongside your pet’s comprehensive medical history. This data is used primarily for the continuity of your pet’s care. While we use trusted third-party platforms (like our Practice Management System and Online Pharmacy) to process this data, we maintain strict administrative and technical safeguards to prevent unauthorized access. We do not sell your personal data.
Your consent to receive text updates and our strict "no-sharing" policy for mobile data.
By opting in, you consent to receive texts regarding appointment reminders, arrival updates, and urgent health alerts. Strict No-Sharing Policy:Â We do not share, sell, or distribute your mobile information or SMS opt-in data to third parties or affiliates for marketing purposes under any circumstances. You may cancel these notifications at any time by replying "STOP"; you will receive one final confirmation message, and no further texts will be sent unless you re-opt in.
Situations where pet health information is disclosed to third parties.
With your authorization, we share medical records with specialists, emergency facilities, or other veterinarians to support your pet’s treatment. We may also disclose information if required by law, such as in response to a court order or for reportable zoonotic diseases (e.g., Rabies) as mandated by state health regulations.
Our process for providing you or another veterinarian with your pet's complete medical history.
To protect your privacy, all requests for medical records must be submitted in writing. You can send your request via email, and we will provide a digital copy of your pet’s history, including diagnostic results and treatment plans. If you are moving or seeing a specialist, we can also transfer these records directly to the new facility with your written authorization. Please allow 2-3 business days for us to process and securely send these files.
Policy last updated: May 2026
Terms of Service
Rules regarding your use of our digital platforms, content ownership, and liability.
By accessing southsidemobilevet.com, you agree to comply with these Terms of Service.
Intellectual Property:Â All content, logos, and medical text on this site are the property of Southside Mobile Veterinary Services and may not be reproduced without written consent.
Medical Disclaimer:Â The information on this website is for educational purposes only and does not constitute a veterinary-patient relationship. Always seek the advice of a veterinarian for specific medical concerns.
Third-Party Links:Â Our site contains links to external partners (Pharmacy, Financing, Travel Portals). We are not responsible for the content or privacy practices of these external sites.
Limitation of Liability:Â We strive for 100% accuracy, but we are not liable for any technical errors, omissions, or the results of using information found on this site.
Policy last updated: May 2026
Return & Refund Policy
Why we cannot accept returns on dispensed medications and how to handle online orders.
Per state pharmacy regulations and for the safety of our patients, we cannot accept returns or offer refunds on prescription medications once they have left our care. This ensures every medication we provide has been stored under strictly monitored conditions. If you ordered through our online pharmacy, please contact their support team directly or calling them to manage shipping and return logistics according to their specific policies.
How we handle scheduling changes and our policy on 24-hour notice.
We require 24-hour notice for cancellations to allow us to offer that time to other pets in need. Pre-payments are generally non-refundable for cancellations or reschedules made with less than 24 hours' notice. However, we recognize that veterinary medicine involves sensitive and unpredictable situations. In the event of a pet’s passing or a sudden change in health status, we handle refund requests with extra care and compassion on a case-by-case basis.
How we address questions about your visit, diagnostics, or professional fees.
Our goal is to provide the highest standard of medical care and a positive experience for you and your pet. While fees for professional services (such as exams and diagnostics) are non-refundable once rendered, we take your feedback seriously. If you have concerns about a recent visit or the services provided, please reach out to us directly so we can discuss the situation and work toward a fair resolution.
The best way to reach us regarding your account or a specific refund request.
If you have a question about a charge or need to request a refund for a sensitive situation, please email us or call the clinic directly. We aim to respond to all billing inquiries within 2 business days. Providing a brief written summary of your situation via email helps us review your pet’s records thoroughly before we speak.
Policy last updated: May 2026